Help Center

How can we help you today?

User manuals for every role on the platform. Each guide walks through the tools and workflows you’ll use day-to-day — written to be opened, scanned, and acted on in under five minutes. Pick your role below.

For learners

Student Manual

Applying, paying, attending live sessions, completing chapters, taking the certification test, and downloading your certificate.

For admins

Admin Manual

User accounts, the course catalog, certification tests, the certificate manager, branding, and the messaging center.

For operations

Operations Manual

Reviewing applications, marking enrollments, batches and cohorts, attendance tracking, and student communications.

For faculty

Trainer Manual

Completing your profile, hosting live sessions, uploading recordings, marking attendance, and reviewing student submissions.

Quick links by task

If you’d rather jump straight to the answer, here are the most common things people open the help center for:

How to apply Paying my fee Reserving a seat Joining a live session Taking the test Sharing my certificate Adding a user Reviewing applications Hosting a session

Still stuck?

The manuals cover ~95% of what you’ll need. If something isn’t answered — or doesn’t match what you’re seeing on screen — reach the VIVA team:

Email: hello@vivacareeracademy.com — typical response within one working day.
Phone: +91 98765 43210 — Monday to Friday, 10am to 6pm IST.
WhatsApp: the same number; we reply during business hours.

TipWhen you write in, include your application ID or student email so the team can find your record without a second back-and-forth. You’ll find your application ID on the payment receipt page and in any email we send you.